Privacy Policy

Last Updated: September 2025

Emma Campbell Coaching ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, purchasing our programs or services, or interacting with us on social media, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that is reasonably necessary for us to deliver our services and operate our business effectively.

Personal Data

Information that can identify you, such as your name, email address, phone number, billing/shipping address, payment details, demographic information, or any information you voluntarily provide when:

  • Purchasing a product or service

  • Subscribing to our email list or newsletter

  • Responding to surveys, signing up for events, or downloading resources

  • Interacting with us via social media, chat, or direct message

Providing this information is optional, but without it we may not be able to deliver certain services.

Automatically Collected Data

When you visit our website, we automatically collect data such as:

  • Your IP address, browser type, device type, operating system

  • Pages you viewed, date/time stamps, referring/exit pages

  • Interaction data through cookies and similar tracking technologies

This helps us improve the user experience and understand how our services are used.

Financial Data

When you make a purchase, your payment details (credit/debit card, bank info) are securely processed by trusted third-party providers (Stripe, PayPal, etc.). We do not store your full financial information.

Social Media Data

If you interact with us via social media platforms (Instagram, Facebook, LinkedIn, etc.), we may collect information that you have made publicly available on those platforms or provided to us directly.

2. How We Use Your Information

We use your personal information to:

  • Provide and deliver products or services you purchase

  • Communicate with you (including responding to inquiries)

  • Send updates, newsletters, and marketing communications (you can opt-out at any time)

  • Improve our website, programs, and customer experience

  • Process payments and issue invoices

  • Run competitions, promotions, or surveys

  • Comply with legal obligations and prevent fraud or misuse

3. Disclosure of Your Information

We may share your information with:

  • Third-party service providers who assist with payment processing, email delivery, web hosting, advertising, analytics, and customer support

  • Legal or regulatory bodies if required by law or to protect our legal rights

  • Business partners where you have consented to sharing for joint programs or collaborations

We do not sell your personal data to third parties.

4. Storage and Security

Your personal information is stored securely using reputable hosting providers and cloud services. We take reasonable steps to protect your data from misuse, interference, loss, and unauthorised access. However, no online transmission is 100% secure, and you provide information at your own risk.

If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches Scheme and notify you and the Office of the Australian Information Commissioner (OAIC) where required.

5. International Data Transfers

Some of our service providers (e.g., payment processors, email marketing platforms) are located outside Australia. By using our services, you consent to your information being transferred and processed overseas, subject to reasonable steps taken by us to ensure their compliance with privacy obligations.

6. Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience, track analytics, and deliver relevant advertising. You may disable cookies via your browser settings, but some parts of our website may not function properly.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, outdated, or incomplete.
To make a request, email [insert your business email] and we will respond within a reasonable timeframe (usually 30 days).

8. Your Rights

You may:

  • Opt-out of marketing emails at any time by clicking "unsubscribe" in our emails

  • Request deletion of your personal data (subject to legal obligations)

    9. Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the "last updated" date revised. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

📧 support@emmacampbell.com.au